Customized managed IT support so you can focus on running your business — not chasing tech problems.
Getting started takes less than a week. No downtime, no complicated onboarding.
We assess your current setup — devices, network, software, and security — and give you a plain-English report.
We build a support plan tailored to your business needs — starting with a base retainer and customized from there.
We carry the IT weight so you don't have to — proactive monitoring, maintenance, and support from day one.
All plans include remote support, proactive monitoring, and a dedicated point of contact. No long-term contracts.
Ideal for solo operators and micro teams (1–3 users). Includes 2 hours of reactive support — you only pay for help you need, billed in 30-min blocks.
Built for growing teams (4–10 users). Includes 5 hours of reactive support — flexible blocks so you never feel nickeled-and-dimed.
For established small businesses (11–20 users). Includes 8 hours of reactive support with same-day response guaranteed on all issues.
For businesses with 20+ users or complex infrastructure. Tailored pricing based on your team size, stack, and support needs.
Note: All plans require client-provided software licenses (Google Workspace or Microsoft 365, antivirus, backup, etc.). RMM/monitoring tools included at no extra cost.
We're not a big box shop. You get a real expert who knows your setup.
Most issues resolved same day. No waiting for a technician to drive out.
We monitor your systems 24/7 and patch vulnerabilities before they become problems.
Transparent monthly retainer with clear support hours. No surprise invoices, no nickel-and-diming.
You deal with one person who knows your business — not a random help desk queue.
Real businesses. Real results. No tech jargon.
We had constant Wi-Fi drops and nobody could figure it out. Hyeland diagnosed the issue remotely within an hour and had us back up the same day. That alone was worth every penny of the monthly fee.
We migrated from a mess of old servers to Microsoft 365 with zero downtime. Otar handled everything — the planning, the migration, even training our staff. I didn't have to think about IT for months.
As a 6-person team, we couldn't justify a full-time IT person. Hyeland gives us enterprise-level support at a fraction of the cost. Response times are fast, and it's always the same person — not a random help desk.
Management (included in base retainer) covers proactive tasks: OS updates, endpoint security, email administration (Google Workspace/Microsoft 365), monitoring, and patching. Support hours cover reactive help: user troubleshooting, computer issues, password resets, and other assistance requests.
Additional support hours are available as needed at an agreed-upon market rate. All support is billed in 30-minute increments. We'll notify you before exceeding your plan's included hours.
No, support hours reset monthly. However, we track usage patterns and can recommend plan adjustments if you're consistently under or over your allocation.
Yes, for Los Angeles-area clients. Onsite visits are available for hardware issues that require hands-on help. Onsite visits have a 2-hour minimum and count against your plan's support hours. We coordinate scheduling in advance.
Yes, we support Windows, macOS, and common business applications. We provide best-effort support across standard business tools, though we're not specialized experts in every software program.
Average response time is under 4 hours during business hours (Mon-Fri, 8am-6pm PT). Premium plan includes same-day response guarantee. Emergency issues are prioritized.
We support Google Workspace, Microsoft 365, Windows, macOS, common backup solutions, endpoint protection, networking equipment, printers, Wi-Fi, VPNs, and standard business applications. For specialized software, we provide best-effort support or can coordinate with your vendors.
Hyeland IT Solutions brings over 25 years of corporate IT experience to small businesses in Los Angeles. We've managed enterprise environments with 1,000+ nodes and 500+ users globally, and now focus that expertise on helping small businesses get reliable, proactive IT support without enterprise overhead.
With deep hands-on experience in networking, cloud infrastructure, security, and systems administration, we've seen the problems small businesses face and built a service that actually solves them.
We work remote-first with a local Los Angeles presence, which means faster response times, lower overhead, and the ability to coordinate onsite support when hardware issues arise.
Book a Free ConsultSchedule a free 30-minute consultation. No commitment, no sales pitch — just an honest look at your IT setup.